Refund policy

At verlo, your satisfaction is guaranteed. We proudly offer a 60-Day Limited Warranty on all orders covering manufacturing defects.

✅ Refunds (Defective/Incorrect Items Only)
If your item arrives defective or you receive the wrong product, you may request a refund within 30 days from the date of delivery.

  • Refund eligibility applies only to defective or incorrect items.

  • Photo/video proof may be required to verify the issue.

  • Approved refunds will be issued back to your original payment method within 5–10 business days.

  • We cover return shipping for verified defects or incorrect items.

  • Shipping fees are non-refundable.

🔄 Exchanges & Store Credit

  • We do not accept returns for non-defective items.

📩 How to Start a Refund or Exchange
Email shopverlo@outlook.com with your order number and photos (if applicable). Our team will respond promptly with next steps.